Live chat
A live chat window sits on every page of the site. You can attach files in the conversation and rate the support you received. We do not publish chat opening hours.
Contact Us
Two channels are open to you, live chat and email.
Our email support runs 24/7.
What to send us
Use support to close your account, set a limit, take a break, opt out of marketing, make a data request or ask about the age rules. Include the details of the account you mean. For a limit or a break, say which period you want.
Your first withdrawal starts with a list of documents that our support team sends by email, so watch your inbox after you ask for your first payout.
Complaints
If you feel support did not help, or you want to make a complaint, write to our dedicated complaints team by email. If their answer does not satisfy you, you can take the matter to the complaints address of our licensor.
A complaint must reach us no later than 14 days after the transaction it is about, and later ones are not considered. Complaints about how a game works are best sent before you play it, and a claim about a particular game is looked at only if it appears in our records. We do not investigate complaints between players.
Other questions
The rules for your account, deposits and withdrawals are on our terms page. How we treat your personal data is on our privacy page, and our responsible gambling page covers limits and where to find outside help. Many questions are answered there before you need to write.